Terms of Sale

Energy Matrix Terms of Sale

Last updated: 22 September 2026

These Terms of Sale apply to products purchased through the Energy Matrix online store.

Product and price

The product, quantity and price displayed at checkout form the basis of the order, subject to stock availability, obvious pricing errors and applicable taxes and charges.

Availability

Some electrical, engineering, gas and technical products are supplied subject to availability. Special-order or configured products may have different lead times and may require confirmation before fulfilment.

Delivery

Delivery arrangements and charges are determined by the destination, product and selected delivery method. Heavy, technical or specialised items may require a separate delivery quotation.

Returns and remedies

Returns and refunds are handled under our Return & Refund Policy. Nothing in these terms limits statutory consumer rights.

Technical products

Where a product requires technical installation, testing, commissioning or certification, the customer is responsible for ensuring that the work is performed by appropriately qualified persons unless installation is expressly included in the order.

Contact: Energy Matrix (Pty) Ltd, 72 Rabie Street, Randburg, Gauteng, 2194, South Africa. Tel: +27 11 473 0058. Email: info@energymatrix.co.za.